Fixing a NODUP Error

In some cases, Administrators may create an employee account for a substitute or vice versa. This data transfer duplicates the user’s details (including the PIN) but Aesop requires a unique PIN for each profile. The system’s inability to duplicate this PIN causes a “NODUP” (no duplicates) error but you can remedy this within a few quick steps! As an overview, you must first locate the user and select the option to create the new profile.

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This transfers the information to a new substitute or employee profile and retains the former profile as well. Now, a problem occurs if Administrators fail to create a new PIN before they click Apply Changes.

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If you keep the same PIN for both, then Aesop negates the first profile’s PIN to recognize the new profile.

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In order to fix this, simply click Change Pin and enter a new, unique PIN in the space provided. It’s that simple! This new entry allows the system to recognize the difference between both profiles and removes the error.

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